Refund Policy
This policy explains how payments, cancellations and refunds work for ModelContracts subscriptions and agency fees. Please read it before you choose a plan. Last updated October 19, 2026.
Payments are final
All payments for subscriptions and agency fees are final and non-refundable, except in the specific cases listed below. When you subscribe, you get immediate access to the panel, castings, shortlists, contract templates and the other features of your plan, so the service starts as soon as payment goes through. Compare what each plan includes on the model booking page before you subscribe.
When we issue a refund
We refund a payment only in these cases.
- Duplicate charge, when you were charged twice for the same subscription period or the same booking
- Unauthorized charge, when you can show that a payment was made without your permission, for example with a stolen card
- Complete service failure, when the service was entirely unavailable to you for a long period because of a problem on our side and we could not fix it
In each case we refund to the original payment method. Partial use of a plan, unused castings or a change of mind do not qualify. A booking where the model does not show up is not charged a talent rate or an agency fee, so there is nothing to refund.
Cancelling your plan
You can cancel renewal at any time in account settings. Cancelling stops the next renewal. It does not reverse a payment already taken, and we do not refund the rest of the current period. Your access continues until the end of the period you paid for, and your contracts, releases and booking history stay available.
Changing plans
Moving to a higher plan, or from monthly to yearly billing, charges the difference right away. Moving to a lower plan takes effect at the next renewal and does not produce a refund for the current period. Plan and billing rules are set out in our terms of service.
Customers in the European Union
If you are a consumer in the European Union, you normally have a right to withdraw from an online purchase. For digital services, that right ends once you ask us to start the service right away and confirm that you lose the right of withdrawal when it starts. At checkout you give that consent, and access starts immediately, so the right of withdrawal ends at that moment.
How to request a refund
Email support@modelcontracts.com from the address on your account. Include the date and amount of the charge, the plan or booking it relates to, and the reason. For an unauthorized charge, add any evidence you have. We reply within one business day and, if the request qualifies, process the refund to the original payment method. Questions about other topics can go through our contact page, and our modeling agency FAQ answers common billing questions.